Legal
Privacy policy
How we collect, use, and protect your personal information.
About this policy
This policy explains how Step By Step Physio collects, uses, and protects your personal information. We handle your information in line with the Privacy Act 1988 and the Australian Privacy Principles.
What we collect
We collect information you provide when you book, enquire, or attend an appointment, such as your name, contact details, and relevant health information. We only collect what we need to provide your care.
How we use it
We use your information to provide and manage your care, communicate with you, process funding and claims, and meet our legal obligations. We do not sell your personal information.
Disclosure
We may share information with your GP, specialists, insurers, or funding bodies where relevant to your care, and only with your consent or where required by law.
Storage and security
We take reasonable steps to keep your information secure and to protect it from misuse, loss, or unauthorised access.
Access and corrections
You can ask to access or correct your personal information at any time. Contact us and we will help you.
Contact us
If you have a question about your privacy, please contact us at hello@stepbystepphysio.com.au or call (02) 9649 1234.